Privacy Policy

Last updated: 1 July 2025

Capaciwerks Auto Electrical Pty Ltd (ABN 65 702 625 269) operates the website capaciwerksautoelectrical.site and provides auto electrical repair and installation services across Melbourne VIC. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Capaciwerks Auto Electrical Pty Ltd is an Australian proprietary company based in Melbourne VIC, delivering auto electrical diagnostics, repairs and installations for cars, light commercial vehicles and equipment. Our ABN is 65 702 625 269. We handle personal information as an APP entity under the Privacy Act 1988 (Cth).

2. What personal information we collect

The personal information we collect depends on how you interact with us, and may include:

• your name and email address;
• details of your vehicle, such as make, model and year;
• a description of the auto electrical issue or work you would like carried out;
• your suburb or location within Melbourne VIC, where relevant to quoting or scheduling;
• any other information you choose to include in an enquiry, quote request or message to us.

Where practical, we collect personal information directly from you. We do not collect sensitive information (such as health information) and we ask that you do not send us sensitive information.

3. How we collect personal information

We collect personal information:

• when you submit an enquiry or quote request through our website;
• when you send us an email at ceo@capaciwerksautoelectrical.site;
• when you engage us to carry out auto electrical repair or installation work;
• when you correspond with us about an existing job, invoice or warranty matter.

4. Why we collect personal information

We collect, hold, use and disclose personal information for purposes including:

• responding to your enquiries and preparing quotes for auto electrical work;
• scheduling, performing and completing repairs and installations;
• invoicing, record keeping and general business administration;
• managing warranties, returns and follow-up service matters;
• complying with our legal, tax and regulatory obligations.

If you do not provide the personal information we request, we may not be able to provide a quote or carry out the work you have asked for.

5. Disclosure of personal information

We respect the confidentiality of your personal information. We do not sell or rent personal information to anyone. We may disclose personal information:

• to service providers who help us operate our website and email systems (for example, hosting or email providers), on a confidential basis and only as needed;
• to our professional advisers, such as accountants or legal advisers, where reasonably required;
• where we are required or authorised to do so by law, including under court order or applicable regulation.

We do not routinely disclose personal information to recipients located outside Australia. If that position changes, we will take reasonable steps to ensure any overseas recipient handles your information consistently with the requirements of APP 8.

6. Cookies and website analytics

Our website may use cookies and basic analytics tools to understand how visitors use the site and to improve the user experience. This information is generally aggregated and does not identify you personally. You can configure your browser to refuse cookies, although some features of the site may not function properly as a result.

7. Security and retention of personal information

We take reasonable steps, in line with APP 11, to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes limiting access to personnel who need it for legitimate business purposes. We only retain personal information for as long as is reasonably necessary to fulfil the purposes set out in this policy, including to meet our record-keeping obligations, after which it is securely destroyed or de-identified.

8. Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, in line with APP 12 and APP 13. To make a request, please email ceo@capaciwerksautoelectrical.site. We will respond within a reasonable period and, where permitted, provide access free of charge.

9. Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us first at ceo@capaciwerksautoelectrical.site. Please include enough detail for us to investigate, and we will acknowledge and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC). Further information about making a privacy complaint is available on the OAIC website at www.oaic.gov.au.

10. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies before providing any personal information to them.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

12. How to contact us

For any questions about this Privacy Policy, or about how Capaciwerks Auto Electrical Pty Ltd handles your personal information, please contact our nominated privacy contact:

• Email: ceo@capaciwerksautoelectrical.site
• Company: Capaciwerks Auto Electrical Pty Ltd
• ABN: 65 702 625 269
• Location: Melbourne VIC

For the terms that govern your use of this website, please see our Terms of Use.